Privacy Policy

Last updated: 7 August 2026

This policy explains how personal information is handled in connection with the Extraordinary House website and related correspondence.

Data Controller

The data controller is Barry Roberts. Business correspondence may be sent to PO Box 458, Beckenham, Kent BR3 4AA, United Kingdom, or to info@roberts-and-co.com.

Information We May Receive

• information you choose to provide in correspondence, including your name, contact details and the contents of your message;
• technical information generated when the site is used, such as IP address, browser and device information, approximate location, requested pages, timestamps and security logs;
• cookie and consent preferences;
• information received when you follow a link to or communicate through a third-party service such as Instagram.

The website does not presently issue public membership applications or accept bookings, orders, payments or gold deposits. If any of those facilities are introduced, this policy will be updated before they are made available.

How Information Is Used

• to receive and answer correspondence;
• to maintain, secure and improve the website;
• to understand use of the site where analytics have been permitted;
• to keep appropriate administrative, legal and security records;
• to comply with legal obligations and protect legitimate rights.

The legal basis will depend on the circumstances. It may be consent, performance of a requested service, compliance with a legal obligation, or a legitimate interest in operating, securing and documenting the website and the House project. Where consent is relied upon, it may be withdrawn at any time.

Cookies and Analytics

Essential technologies may be used to operate and secure the site. Optional analytics, advertising or similar technologies are used only where the consent system permits them. Choices can be reviewed through the privacy and cookie settings control. Further details appear in the Cookie Policy.

Service Providers and Other Recipients

Information may be processed by organisations that provide hosting, website administration, security, analytics, communications or professional services. These currently include the WordPress and WP Engine infrastructure used to operate the site, together with Google services where enabled and consented to. A third-party service has its own terms and privacy practices when you leave this website to use it.

Personal information is not sold. It may be disclosed where required by law, to establish or defend legal rights, or to protect the security of the website and its users.

International Processing

Some service providers may process information outside the United Kingdom. Where this occurs, appropriate safeguards are relied upon as required by applicable data-protection law.

Retention

Information is kept only for as long as reasonably required for the purpose for which it was obtained, including answering correspondence, maintaining security records, resolving disputes and meeting legal obligations. Retention periods vary according to the nature and significance of the record.

Your Rights

Subject to the law and any applicable exemptions, you may have rights to request access to personal information, correction, erasure, restriction, portability or objection to processing, and to withdraw consent. Requests should be sent to info@roberts-and-co.com.

You may also complain to the UK Information Commissioner’s Office. Information is available at ico.org.uk.

Security and Changes

Reasonable technical and organisational measures are used to protect information, although no internet service can guarantee absolute security. This policy may be revised as the website, the House project or the law develops. The current version will remain available on this page.